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Unsway Support

Find quick answers or contact us. Please include your device model, iOS version, Unsway version, and the steps that led to the issue.

Common questions

Quick answers

Why does Unsway need Screen Time permission?

Apple's Screen Time frameworks are what allow Unsway to show the private app picker and apply shields to your chosen apps and websites. Unsway cannot block them without this permission.

Can Unsway see which apps I selected?

Your selections are represented by opaque Apple system tokens and stored in the app's private shared container. Unsway does not send selected app names, bundle identifiers, domains, or browsing history to its analytics services.

A block or schedule did not start. What should I check?

Confirm Screen Time permission is still allowed, the focus mode contains at least one selection, the schedule is enabled, and the device's date, time, and time zone are correct. Restart Unsway and recreate the schedule if the problem continues.

How do I stop a focus session?

Open Unsway and use the stop control shown for the active session. The options available may depend on the friction level you chose for that mode.

How do I restore Unsway Pro?

Use Restore Purchases on the Unsway paywall or subscription screen while signed into the same Apple or Google account that made the purchase. You will not be charged again for a valid existing purchase.

How do I cancel a subscription?

Subscriptions are managed by the store. On iPhone, open Settings, tap your Apple Account, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Removing Unsway does not cancel a subscription.

How do I delete my data?

Unsway currently has no user accounts. You can delete modes and schedules inside the app and uninstall it to remove local data. For analytics or support records, follow our data deletion instructions.